EARLY MORNING/SUNDAY/SAME DAY BOOKINGS

At CocoBella, understand that sometimes schedules change and therefore requests at least 24-hours’ notice when canceling or rescheduling your appointment. A credit card is required to hold your appointment.  Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount.

Please note that appointments made within 24 hours may instead be canceled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.

Group bookings of four or more people require a notice period of 72 hours (3 days). For each guest that fails to show without required notice a charge of 50% of the service amount will be incurred on the card used to reserve the booking.

Please note that if you are over 30 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled. 

We value your time and feel that it is fair to honor the same policies we hold for our clients. Should CocoBella need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.

Here at CocoBella, we understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Cocobella members are given two (2) grace appointments a year for last-minute scheduling changes, cancellations, or no-shows.